Beyond Customer Centric

Beyond Customer Centric

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May 12th: Digital Tactics to Drive Behaviour Change.

Tiffany St James This practical class will share digital tactics used to drive behaviour change along your customer journey for you to implement in the future. This morning’s ...
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Sept 8th: B2B Influencer Marketing Summit

The B2B Influencer Marketing Summit took place on Wednesday, September 8th, 2021. It was an event solely focused on the rapidly growing area of influencer marketing with the ...
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How to Improve Customer Satisfaction in Your Small Business.

Improving customer satisfaction is one of the best ways to increase revenue and maintain customer loyalty in your small business. Following these tips will lead to happier customers ...
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How To Organize & Host A Successful Marketing Event.

Photo by Matheus Bertelli from Pexels You want your company to be well-known and to get to know your customers better. One way to do this is by organizing and hosting ...
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Articles Beyond Customer Centric Business Intelligence Customer Engagement Customer Relationship Marketing Customer Service

What Can Cause Companies To Lose Customers?

It is, of course, difficult for companies to attract customers. But you’d hope that once you have brought them on board, then they’ll stay as customers. It is, ...
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Articles Beyond Customer Centric Business Planning Customer Engagement Customer Relationship Marketing Customer Service Digital Marketing Health & Safety Marketing Retail

How To Become A New And Improved Business For The Post-Pandemic Era.

The pandemic has seen millions of businesses close, with even more jobs at risk or lost altogether. However, now the vaccine is rolling out with each passing day, ...
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Articles Beyond Customer Centric Content Marketing Customer Engagement Customer Relationship Marketing Customer Service Digital Marketing Digital Products Influencer Marketing Marketing Productivity

How Technology Can Aid the Growth of Your Business.

Photo by Josh Sorenson from Pexels Usually, technology is about innovation; consequently, business innovation is about operating differently to offer better solutions, products, and improved service delivery. Technology is essential to ...
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Articles Beyond Customer Centric Content Marketing Customer Engagement Customer Relationship Marketing Customer Service Events

Five steps for developing a community from your event.

For many event owners, 2020 was a year of paralysis, as face-to-face meetings were cancelled around the world. For those who evolved, the concept of a ‘community’ that ...
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The Poorest Relation.

Photo by Paolo Chiabrando on Unsplash I’m afraid I’m on my soap box This is aimed at every business out there spending a fortune on external marketing – ...
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