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Our Guest on Episode 8 of Business Breakfast TV is Broadcaster, Author & Non-Executive Director, Allyson Stewart-Allen.
Companies that organise around their customer or client, placing them at the heart of their operations, are the ones who will recover the fastest post-COVID. Due to the commercial hit of the Coronavirus, which has impacted every business, join us for this BBTV talk where international business expert Allyson Stewart-Allen will explore:
• Why now – the commercial imperative to focus unflinchingly on customer/client behaviour and the value of their advocacy
• The good, the bad and the ugly – a brief tour of companies that have got it right and wrong
• Lessons for listeners – some top tips on ways you can improve your insights about, and structure around, those customers that deserve you
