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Personal focus is a fantastic element to incorporate into the workday. After all, ensuring there’s a personal focus in the way you work isn’t just about prioritizing your own wellness. It’s about allowing both your staff (if you have them) and your clients the same kind of personal focus that ensures they can self-advocate and stay empowered.
And in a modern healthcare setting, this concept is more important than ever. If you run a healthcare business and want to ensure you’re a step above your competitors, go above and beyond by incorporating the ideas below.
Photo by Antoni Shkraba Studio
Offer Multiple Appointment Types
Not every patient will be able to come in to see you face to face. Some of them may literally be unable to travel to do so, while others may not have the time to spare, or the money to pay for such an appointment.
Offer over the phone appointments, if you can, as well as telehealth visual appointments via your own in-built conferencing software.
If you allow someone your time and attention as a medical professional, without them needing to go out of their way to get it, they’re going to appreciate your service a lot more. They’re going to know you’re the kind of person who actually does care about the people you’ve sworn to support.
Keep Everyone in the Loop About Customized Treatment Plans
If a patient is going to need more from your service, make it easy for everyone involved in their care to stay in the loop about what this care really needs to look like. You can do this using hub services programs that everyone has access to, including the patient themselves.
Let them know what you’re planning to do next and why, and provide an easy access login that still maintains security on your side.
With this one centralized program in place, no one has to go out of their way to know what appointments need to be booked or why a certain medication may not be suitable. Fewer accidents are likely to happen, and you’re at far less risk of getting a bad review.
Allow Patients to Make Informed Decisions
Informed care is the best kind of care. Your patients should always feel like they’ve been given all the necessary details, and that they’re not just being strung along by the medical professional assessing or supporting them.
Rather than just tell a patient what you think they should do, or what you believe would be best for them, give them the pros and cons of undergoing the required tests or treatments in full. Make it their choice to go ahead, or opt for an alternative path toward diagnosis or the right solution.
Personal focus in a healthcare setting means putting people first. It means understanding what might be needed and how that is different for every person who comes through the door. You can provide variations in your service to suit them, as well as encourage some self-empowerment throughout!
