Archives by: Anna Lake

Anna Lake

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About the author

Anna Lake is a freelance marketing consultant who offers qualitative client listening programmes to B2B businesses. Her background is in professional services and she worked in-house for Deloitte and BDO where she was responsible for their ‘Exceptional Client Service’ agenda.

Anna Lake Posts

Articles Beyond Customer Centric Business Intelligence Customer Engagement Customer Relationship Marketing Insight Leadership Development Proffesional Development
"We know our clients are happy, we already ask them" is a comment I often hear when I tell people that I deliver client listening ...
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