So, you want to make your business more about your customers? Smart move! It’s a tough world out there, and the more you tune into what your customers ...
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Customer Engagement
Photo by Anna Shvets When cultivating strong relationships with your clients as a small business, it’s the little details that truly matter and leave a lasting impression. While ...
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Photo by MART PRODUCTION Mastering customer service can take a long time as an employee and can seem secondary as an employer. But customer service is one of ...
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Photo by Kindel Media Building an insurance company isn’t always as easy as it sounds. Sure, everyone needs different types of insurance policies; however, the competition for clients ...
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Photo by Jason Goodman on Unsplash Leaving a good impression on your audience is key if you’re going to attract new and returning customers, but it’s often difficult ...
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For over 25 years Kate has partnered with teams, individuals, and large organisations tochampion people-focused change. As a leadership coach, she works with creative agenciesand medium-sized businesses across ...
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Photo by Tima Miroshnichenko. The anatomy of a perfect customer lifecycle program is a comprehensive approach to understanding and engaging with customers throughout the entirety of their relationship ...
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Did you know that according to a study by the Lumina Foundation, “Employers who invest in employee education see significant returns on their investment?” The study found that ...
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