Customer Engagement

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Mastering Customer Service via 2024 Trends.

Photo by MART PRODUCTION Mastering customer service can take a long time as an employee and can seem secondary as an employer. But customer service is one of ...
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4 Ways To Improve Your Insurance Company.

Photo by Kindel Media Building an insurance company isn’t always as easy as it sounds. Sure, everyone needs different types of insurance policies; however, the competition for clients ...
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How You Can Create the Illusion That Your Small Business is Big and Successful Without Lying.

Photo by Microsoft 365 on Unsplash Chances are, you’ve heard of “fake it til you make it,” right? Well, honestly, there’s a lot of truth to it; if ...
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6 Ways Every Business Should Be Impressing Its Audience.

Photo by Jason Goodman on Unsplash Leaving a good impression on your audience is key if you’re going to attract new and returning customers, but it’s often difficult ...
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Keynote: Kate Davies on “Employee Engagement = Sustainable Business Growth”

For over 25 years Kate has partnered with teams, individuals, and large organisations tochampion people-focused change. As a leadership coach, she works with creative agenciesand medium-sized businesses across ...
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6 Top Tips To Create A Perfect Customer Lifecycle Program.

Photo by Tima Miroshnichenko. The anatomy of a perfect customer lifecycle program is a comprehensive approach to understanding and engaging with customers throughout the entirety of their relationship ...
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The Top 12 Reasons You Should Invest in Your Employees’ Education.

Did you know that according to a study by the Lumina Foundation, “Employers who invest in employee education see significant returns on their investment?” The study found that ...
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Gordon Glenister: B2B Influence.

Gordon works with many clients to help them become better leaders in the world of influencer marketing and/or running better membership organisations. He helps them develop or refine ...
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James Poulter: The Power of Voice.

James is the CEO and Co-Founder of Vixen Labs, Europe’s leading full-service Voice Agency. James is an innovation and strategy consultant with over 10 years of experience specialising ...
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