Customer Service

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Mentorship & Coaching

We set up a new mentorship and coaching program for entrepreneurs and SME business owners in January 2015. Various options are available, starting at £49 per month for our community ...
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Tips On Shaping Business Goals To Prioritise Your Customers.

So, you want to make your business more about your customers? Smart move! It’s a tough world out there, and the more you tune into what your customers ...
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Customer Engagement Customer Relationship Marketing Customer Service Posts

6 Understated Ways To Boost Client Relationships.

Photo by Anna Shvets When cultivating strong relationships with your clients as a small business, it’s the little details that truly matter and leave a lasting impression. While ...
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Mastering Customer Service via 2024 Trends.

Photo by MART PRODUCTION Mastering customer service can take a long time as an employee and can seem secondary as an employer. But customer service is one of ...
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8 Things Every Small Business Owner Should Know.

Several challenges associated with running a small business involve not doing the little things right. If you want to get to the top, it’s vital to master the ...
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How You Can Create the Illusion That Your Small Business is Big and Successful Without Lying.

Photo by Microsoft 365 on Unsplash Chances are, you’ve heard of “fake it til you make it,” right? Well, honestly, there’s a lot of truth to it; if ...
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Customer Engagement Customer Relationship Marketing Customer Service Marketing Posts

6 Ways Every Business Should Be Impressing Its Audience.

Photo by Jason Goodman on Unsplash Leaving a good impression on your audience is key if you’re going to attract new and returning customers, but it’s often difficult ...
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Customer Engagement Customer Relationship Marketing Customer Service Posts

6 Top Tips To Create A Perfect Customer Lifecycle Program.

Photo by Tima Miroshnichenko. The anatomy of a perfect customer lifecycle program is a comprehensive approach to understanding and engaging with customers throughout the entirety of their relationship ...
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The Top 12 Reasons You Should Invest in Your Employees’ Education.

Did you know that according to a study by the Lumina Foundation, “Employers who invest in employee education see significant returns on their investment?” The study found that ...
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